Shipping and Delivery

Shipping Information

Orders are packed and shipped within 2 business days. Orders placed on weekends or holidays will be processed on the next business day. Transit time is measured in business days which are Monday through Friday (excluding holidays). Note: We get backlogged during sale events and holidays, which could delay your shipment.

We offer the order over $59 the Standard shipping. Or we will charge $6.99 for orders less than $59. 

Stardard Shipping  (3-5 business days)
All US addresses. Processing may take up to 2 business days before your order ships.

Order amount before tax           Cost
$59.00+ (before tax)**                   Free

International Shipping  
We do not offer international shipping at this moment. Sorry for the inconvenice.

U.S. Shipping Holidays

Zelus will not be processing or shipping orders on:

New Year's Eve / New Year's Day / Martin Luther King, Jr. Day / Presidents Day / Memorial Day / Juneteenth / Independence Day / Labor Day / Thanksgiving Day / Christmas Day

 

Shipping Help Center

 

Shipping Delay

If there's a delay shipping your order, you may receive an email with details about it or you can track your order for the latest updates. We understand shipping delays aren’t ideal and we appreciate your patience as we work hard to get your order to you.

If your order is past the shipping timeline and you haven't received any updates by email or through tracking, contact us. 

 

Damaged Item

If your item arrived damaged and it's unworn, in the original packaging (if applicable), has the hang tags attached, and is accompanied by proof of purchase, you can contact our customer service team to get the good item.  

 

Wrong Item(s)

If you received items that you didn’t order, please contact us for support.

 

PO Boxes Addresses

We do not ship to PO Boxes addresses, if you accidently enter a PO Boxes address, our customer service team will contact you to provide an alternative address to ship to. 

 

Missing Package(s) or Item(s)

If you’ve waited 24 hours and you’re missing a package that's marked delivered, or an item wasn’t included in your package—we're here to help. Submit a claim for our team to look into your eligible missing package(s) or item(s).