Refund policy

ZELUS RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused
  • Have all tags still attached
  • Include the original packing slip in the box
  • Be sent in the original packaging


Order Channel Limitation

This Return & Refund Policy applies exclusively to orders placed directly through our official website (zelusfitness.com).

Orders placed through any third-party platforms, including but not limited to TikTok Shop, Amazon, and eBay, are not eligible for returns, refunds, or after-sales support through Zelus.

For such orders, all return, refund, and customer service requests must be handled directly through the respective platform in accordance with their policies. Zelus reserves the right to decline any after-sales requests not associated with orders from our official website.


Who is Responsible for Return Shipping

Zelus Will Cover the Return Shipping Fees If:

  • Manufacturing Defect – Your item has a defect in its materials or workmanship (e.g., scratches, snags, rips, or holes). Email photos of the defect to support@zelusfitness.com.
  • Transit Damage – Your item was damaged during shipping (e.g., scratches or holes). Email photos of the damage to support@zelusfitness.com.
  • Wrong Product Received – You received the wrong product due to a warehouse error. Email photos to support@zelusfitness.com.
  • Lost Shipment – If one or more boxes are lost in transit and you no longer want the items that were delivered.


The Customer Will Cover the Return Shipping Fees If:

  • You don’t like the products after receiving your purchase
  • The products do not fit
  • You no longer need the products but have received your purchase
  • You purchased the products by mistake but have received your purchase


Customer Cost of Return or Exchange

If your return falls under the customer-responsible reasons listed above, a restocking fee of 25% of your order total will apply to cover the cost of the prepaid return shipping label and restocking. This fee will be deducted from your refund or charged at the time of exchange.


Starting a Return or Exchange

To start a return, please email us at support@zelusfitness.com
 with the following details:

  • Order Confirmation Number
  • Reason for return (e.g., wrong size, change of mind, etc.)
  • Photos (if applicable) of:
  1. Any damage or defects
  2. Incorrect products received

If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.


Damages and Issues

Please inspect your order upon receipt and contact us immediately if you receive the wrong item or if the item is defective or damaged. We will evaluate the issue and make it right.

We cannot accept returns on gift cards.


Exchanges

The fastest way to ensure you get what you want is to email our customer support team at support@zelusfitness.com, follow the return guidelines, and request an exchange. Once your request is approved, we’ll provide you with instructions and a shipping label as applicable.


Refunds

We will notify you once we’ve received and inspected your return to confirm whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@zelusfitness.com with your Order Confirmation Number.