Thank you for shopping at Zelusfitness! If you are not entirely satisfied with your purchase, we're here to help. Please email our customer support team at support@zelusfitness.com to get detailed instructions on your return process.
Returns
You have 14 calendar days to return a product from the date you received it. Product must be unused and in the same condition that you received to be eligible for return. It must be in the original packaging and include the receipt or proof of purchase. We'll cover the shipment fee for the return item.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Notes:
1. Only items purchased directly from ZELUSFITNESS.COM online store will be accepted. For products purchased from authorized retailers, please contact them for returns.
2. Returned items must be in original packaging, including any accessories, manuals, and documentation.
3. Any repair or replacement does not extend the warranty given hereunder and no new warranty is given for such replacement or repair parts.